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Handgeprüfte Gebrauchtware
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Beschreibung
Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place.
Whether you're an individual, part… of an IT support team, or managing staff supporting PC users in their homes,
The IT Support Handbook
will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive.
What You'll Learn
Manage reporting, and keep a record of issues that occur
Provide effective remote supportfor users away from home or working in another office
Use error and system reporting in Windows to obtain high-quality, relevant information
Spot patterns in user behavior that may be causing difficult-to-diagnose problems
Be familiar with best practices to make you a better support professional
Who This Book Is For
IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required. Dieses Produkt haben wir gerade leider nicht auf Lager.
Handgeprüfte Gebrauchtware
Bis zu 50 % günstiger als neu
Der Umwelt zuliebe
Technische Daten
Erscheinungsdatum
04.10.2019
Sprache
Englisch
EAN
9781484251324
Herausgeber
APRESS
Sonderedition
Nein
Autor
Mike Halsey
Seitenanzahl
197
Auflage
1st edition
Einbandart
Taschenbuch
Buch Untertitel
A How-To Guide to Providing Effective Help and Support to IT Users
Schlagwörter
troubleshooting, Windows, Microsoft, IT support, PC issues, technical support
Thema-Inhalt
UX - Angewandte Informatik
UMP - Microsoftprogrammierung
UYD - Systemanalyse und -design
Höhe
254 mm
Breite
17.8 cm
-.-
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