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Beschreibung
The new ISO 9000:2000 standards focus on quality performance and meeting customer expectations and demands. This all new edition of Top Shops+! from Hanser Gardner Publications is a blueprint for meeting the requirements of the new standard and remaining competitive in business. By using diverse management techniques such as identifying and measuring customer expectations, team building, consensus… problem solving, setting goals for personal and professional success, establishing performance zones, and solving employee problems, the authors provide answers to the problems and questions confronting every shop owner and manufacturing manager. Remaining competitive and achieving ISO registration are essential in today's market, and this book is packed with hundreds of practical tips, charts, and proven case histories that make it the perfect guide not only for managing large and small shops, but also for manufacturers of all sizes. The first edition of Top Shops was widely relied upon by forward-looking shop managers across the nation. The expanded second edition includes important new strategies for achieving and maintaining success in today's competitive manufacturing environment. If there is any one book that should be on the desk of every shop manager, it's Top Shops+! Dieses Produkt haben wir gerade leider nicht auf Lager.
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Technische Daten
Erscheinungsdatum
01.01.2000
Sprache
Englisch
EAN
9783446419896
Herausgeber
Hanser, Carl
Sonderedition
Nein
Autor
Robert Wilson
Seitenanzahl
312
Auflage
1
Einbandart
Gebundene Ausgabe
Einbandart Details
Pappband
Buch Untertitel
The New Manufacturing Standard
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