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Bücher Englische Bücher Wissen & Bildung Sozialwissenschaft, Recht, Wirtschaft Recht Öffentliches Recht, Verwaltungsrecht, Prozessrecht Problem-solving and Learning for Public Services and Public Management
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Problem-solving and Learning for Public Services and Public Management
Tony Kinder, Jari Stenvall (Gebundene Ausgabe, Englisch)
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Beschreibung
In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying… learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach, the book suggests a new typology of problem-framing and presents many examples of how new service solutions can be created in any public service context. The book offers a conceptual toolkit to understand and analyse dynamically changing services and the application of new technologies. Topics covered include pressing issues surrounding public services, such as e-technology, digitalisation, e-services, artificial intelligence, entrepreneurialism, sustainability, climate, inequality, developing economies, and smart cities. Chapters follow a similar structure: issue, problems, what we know, learning framework, worked example, theory and practice conclusions, as well as teacher and learner notes. Addressing advanced undergraduate and graduate students of public administration, public management, political science, sociology, computer science, and information systems, the book will also be a valuable resource for practitioners, i.e. experts and managers in public organizations, professionals in organizations working at the business and public sectors, consultants, and IT suppliers. Dieses Produkt haben wir gerade leider nicht auf Lager.
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Technische Daten
Erscheinungsdatum
16.02.2024
Sprache
Englisch
EAN
9783031432293
Herausgeber
Springer International Publishing
Serien- oder Bandtitel
Springer Texts in Business and Economics
Sonderedition
Nein
Autor
Tony Kinder, Jari Stenvall
Seitenanzahl
454
Einbandart
Gebundene Ausgabe
Buch Untertitel
Theory and Practice
Schlagwörter
Learning frameworks, Public services providers, Policy-making, Service models, Artificial intelligence, Technology, Digitalisation, E-technology, E-services, Sustainability, Inequality, Climate, Public goods, Service users, Education, Health, Security, Communal living, E-commerce, E-democracy
Thema-Inhalt
JPP - Öffentliche Verwaltung
KJMK - Wissensmanagement
JPQ - Zentralregierung
KC - Wirtschaftswissenschaft
KJD - Management: Innovation
Höhe
235 mm
Breite
15.5 cm
Transparenz & Sicherheit
Hersteller: Springer, Europaplatz 3, Heidelberg, Deutschland, 69115, ProductSafety@springernature.com, Springer Nature Customer Service Center GmbH
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