VS - Lebenshilfe, Persönlichkeitsentwicklung und praktische Tipps
Inhaltsverzeichnis
Contents
An E-mail's Anatomy
Subject Lines That Work
Common Salutations and Openings
Ending an E-mail
Signatures and Disclaimers
E-mail Techniques: about CC and BCC
A Reader-friendly Approach
When to Use E-mail and When Not?
Structuring the Information
Formal or Informal?
Netiquette Guidelines
How to Deal with Attachments
Common Business Situations
Requesting Information or Favours
Hotel or Conference Enquiries
Giving Enquiries
Change of Address
Appointments
Invitations
Sending Agendas and Minutes
Refusing a Request
Complaints
Apologies
Congratulations and Season's Greetings
Thanks
Payments and Reminders
Making Offers
Delivery and Incoterms
Numbers and Currency Symbols
Practical Reference
Linguistic Characteristics
Linguistic Differences: UK - USA
Useful Vocabulary and Key Terms
Abbreviations and Acronyms
False Friends
E-mail Features
Tables and Overviews
Electronic Guidelines on Internet
Index
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