SAP Solution Manager

28.10.2011

Englisch

9781592293889

Rheinwerk Publishing

SAP PRESS Englisch

Nein

Marc O. Schäfer, Matthias Melich

724

3

Gebundene Ausgabe

Incident management, Test management, Landscape Transformation Management, SAP Enterprise Support, Issue Management, SAP monitoring, Application Lifecycle Management, Service Desk, SAPPHIRE2016

. Foreword from the Chief Operating Officer of SAP AG. 19 . Foreword by Andreas Oczko Deputy Chairman of DSAG Board Area: Operations/Service & Support. 21 . Introduction. 23 1. Concept of SAP Solution Manager 7.1. 29 . 1.1. Effective Implementation of Changes--Projects in SAP Solution Manager. 30 . 1.2. Efficient Operation--Solutions in SAP Solution Manager. 31 . 1.3. Processes in SAP Solution Manager. 32 . 1.4. From SAP-Centered to Solution-Wide Use. 35 . 1.5. Improved User-Friendliness. 44 . 1.6. Extension of Usage Rights Brings Cost Advantages. 50 2. Application Lifecycle Management (ALM). 55 . 2.1. Phases and Topic Blocks. 55 . 2.2. Implementation of Changes Using Releases (Major Release). 60 . 2.3. Implementation of Requirements through Maintenance (Minor Release). 72 3. Effective and Efficient Operation. 75 . 3.1. Operations Control Center. 76 . 3.2. Proactive Monitoring and Working with the Alert Inbox. 78 . 3.3. Technical Administration. 82 . 3.4. Business Process Operations for the Example of "Monitoring the Day-End Closing". 83 . 3.5. Business Process Operations for the Example of "Automatic Business Exception Management". 86 . 3.6. Technical Operations for the Example of "Analysis of Complex Technical Problems". 87 4. Solution Documentation in SAP Solution Manager. 91 . 4.1. Technical Landscape Documentation. 93 . 4.2. Solution Documentation Assistant. 113 . 4.3. Reverse Business Process Documentation. 122 . 4.4. Initial Setup of a Business Blueprint Structure with the Excel Upload Interface. 124 . 4.5. Documentation of the Solution. 125 . 4.6. SAP Solution Manager at Sanofi-Aventis Deutschland GmbH. 131 5. Implementing Solutions. 137 . 5.1. Accelerated and Process-Oriented Implementation by Means of SAP Standard Content. 138 . 5.2. ASAP Implementation Method. 143 . 5.3. Project Administration as the Cornerstone of Project Preparation. 149 . 5.4. Business Blueprint--Conceptual Design for Your Solution. 157 . 5.5. Solution Configuration. 166 . 5.6. Test Management. 172 . 5.7. E-Learning Management--Efficient Knowledge Transfer During Projects. 173 . 5.8. Reporting for Your Implementation Project. 178 . 5.9. SAP Solution Manager at the HARTMANN GROUP. 186 6. Template Management. 193 . 6.1. Application Areas for Templates. 193 . 6.2. Template Management in Detail. 196 . 6.3. Template Management and Lifecycle. 206 . 6.4. Template Management at Procter & Gamble. 212 7. Test Management. 219 . 7.1. Procedure from Test Planning to Test Execution. 220 . 7.2. Options for Test Tools. 222 . 7.3. Business Process Change Analyzer. 224 . 7.4. Test Option 1. 237 . 7.5. Test Option 2--Testing with the SAP Quality Center by HP. 253 . 7.6. Test Option 3--Integration Using IBM Rational Tools. 267 . 7.7. SAP Solution Manager at Colgate-Palmolive. 271 8. Change Control Management. 279 . 8.1. Quality Gate Management. 280 . 8.2. Change Request Management. 291 . 8.3. Transport Management. 327 . 8.4. Change Diagnosis. 342 . 8.5. SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG. 350 9. Application Incident Management. 359 . 9.1. Incident and Problem Management. 359 . 9.2. Incident Management with Help Desk Systems from Other Providers. 389 . 9.3. Incident Management for IT Service Providers. 391 . 9.4. Incident Management for Software Partners. 398 . 9.5. SAP Solution Manager at Ferrero Deutschland MSC GmbH & Co. KG. 402 . 9.6. SAP Solution Manager at itelligence AG. 410 10. Technical Operations. 417 . 10.1. Technical Monitoring. 421 . 10.2. Central Monitoring of SAP NetWeaver Process Integration. 431 . 10.3. End User Experience Monitoring. 446 . 10.4. End-to-End Root Cause Analysis. 453 . 10.5. Technical Administration. 471 . 10.6. Technical Analysis. 492 . 10.7. Data Volume Management (DVM). 509 11. Business Process Operations. 529 . 11.1. Business Processes and Interface Monitoring. 530 . 11.2. Job Scheduling Management. 539 . 11.3. Data Consistency Management. 553 . 11.4. Business Process Performance. 561 . 11.5. SAP Solution Manager at Bayer MaterialScience. 570 12. Maintaining an SAP Solution Landscape. 575 . 12.1. The Maintenance Optimizer. 576 . 12.2. System Recommendations. 589 13. Support for Upgrade Projects. 593 . 13.1. Upgrade Dependency Analyzer. 594 . 13.2. Project Planning and Project Management Using the Upgrade Roadmap. 607 . 13.3. Custom Development Management Cockpit. 609 . 13.4. Maintenance Optimizer. 609 . 13.5. Test Management. 610 . 13.6. User Training. 610 . 13.7. SAP Upgrade Assessment. 611 . 13.8. SAP GoingLive Functional Upgrade Check. 611 . 13.9. Near Zero Downtime Method. 612 14. SAP Landscape Transformation. 613 . 14.1. The Greenfield Approach. 616 . 14.2. SAP's Approach to SAP Transformations. 617 . 14.3. Phases of Executing a Transformation Project. 618 . 14.4. Transformation Scenarios. 621 . 14.5. Using SAP Landscape Transformation. 633 . 14.6. Additional Services for SAP Landscape Transformation. 644 . 14.7. SAP Solution Manager at SKW Stahl-Metallurgie Holding AG. 648 15. Custom Code Management: Efficient Management of Custom Code. 653 . 15.1. Introduction to Custom Code Management. 653 . 15.2. Custom Code Lifecycle Management--Managing Custom Code. 658 . 15.3. Custom Code Development Management Cockpit. 670 . 15.4. Analyses for Custom Code. 679 . 15.5. Custom Code Lifecycle Management at Procter & Gamble. 686 . Appendices. 691 . A. The Authors. 691 . B. The Authors of Customer Experiences. 711 . Index. 717

229 mm

17.5 cm