SAP Solution Manager Enterprise Edition

28.01.2009

Englisch

9781592292714

Rheinwerk Publishing

SAP PRESS Englisch

Nein

Marc O. Schäfer, Matthias Melich

556

2

Gebundene Ausgabe

SAP Solution Manager, Enterprise Support, Application Management, Application Management Cycle, Design, Build and Test, CTS+, OTO

1. SAP Enterprise Support. 23 . 1.1. Integrated Quality Assurance Process. 24 . 1.2. Focus on Reducing Risks. 26 . 1.3. Lower Operating Costs by Standardization. 29 . 1.4. Optimizing Business Advantages. 31 . 1.5. Achieving Innovation Without Disrupting Operations. 32 . 1.6. Run SAP Methodology. 35 . 1.7. Supporting Business-Critical Processes. 37 . 1.8. SAP Global Support Backbone. 39 . 1.9. SAP Enterprise Support -- A New Offering for a New IT World. 40 2. Concept of SAP Solution Manager Enterprise Edition. 43 . 2.1. SAP Solution Manager as a Platform for Application Management and Administration. 47 . 2.2. Transparency. 56 . 2.3. SAP Solution Manager as a Collaborative Platform. 58 3. Cross-Phase Functions and Concepts in SAP Solution Manager. 71 . 3.1. The Work Center as the Central Access Point for SAP Solution Manager. 72 . 3.2. Integrated and Consistent Quality Management. 89 4. Requirements Phase. 95 . 4.1. SAP Business Maps. 95 . 4.2. SAP Solution Manager Content -- Process Orientation and Accelerated Implementation. 102 . 4.3. Solution Documentation Assistant. 108 5. Design Phase. 119 . 5.1. Roadmaps -- Professional Project Guidance. 119 . 5.2. Project Administration as the Cornerstone of Project Preparation. 134 . 5.3. Documentation of Solution. 145 . 5.4. Business Blueprint -- Conceptual Design for Your Solution. 151 . 5.5. Customer Developments. 161 . 5.6. Reporting -- Design Phase. 172 6. Build and Test Phase. 187 . 6.1. Solution Configuration. 188 . 6.2. Test Management. 198 7. Deploy Phase. 227 . 7.1. Solutions in the Solution Directory. 228 . 7.2. E-Learning Management -- Efficient Knowledge Transfer During Projects. 236 . 7.3. Reporting -- Deploy Phase. 242 8. Operate Phase. 245 . 8.1. System Administration. 246 . 8.2. Solution Monitoring. 260 . 8.3. Downtime Management. 290 . 8.4. Issue Management. 299 . 8.5. Job Scheduling Management. 309 . 8.6. Planning and Delivery of SAP Services. 320 . 8.7. Incident Management. 328 . 8.8. End-to-End Root Cause Analysis. 348 . 8.9. Solution Reporting. 368 9. Optimize Phase. 391 . 9.1. Change Request Management. 391 . 9.2. Quality Gate Management. 412 . 9.3. Maintaining an SAP Solution Landscape. 423 . 9.4. Support for Upgrade Projects. 437 . 9.5. Global Rollout. 443 10. Customer Success Stories. 459 . 10.1. Telecom Argentina -- Better Project Management and Communications with SAP Solution Manager. 459 . 10.2. City of Vienna -- SAP Solution Manager Streamlines Introduction of SAP Software for Vienna's Municipal Government. 463 . 10.3. E.ON IS GmbH -- IT Service Provider and Full-Service Provider Is Optimizing its Test Organization with SAP Solution Manager. 465 . 10.4. Panalpina -- SAP Solution Manager Helps Logistics Service Provider Standardize and Centralize Processes. 469 . 10.5. Turners and Growers Ltd -- SAP Solution Manager Saves Significant Costs over Outsourced Support Desk. 472 . 10.6. Carlsberg Polska -- Renowned Beverage Company Leverages SAP Solution Manager to Improve Its IT Support Processes. 475 . 10.7. Resource Informatik AG -- SAP Solution Manager Helps SAP Service Partner Effectively Support Customers. 480 . 10.8. Airbus Cuts Problem Resolution Time 40% by Performing Business Process Monitoring with SAP Solution Manager. 482 . 10.9. IVOCLAR VIVADENT -- SAP Solution Manager Streamlines System Monitoring at Leading Dental Company. 487 . 10.10. BTC Business Technology Consulting AG -- SAP Solution Manager Is Producing Lasting Cost Reductions for the Entire SAP Landscape. 489 . 10.11. Colgate-Palmolive -- SAP Solution Manager Optimizes Change Control Processes and Enables Strategic Deployment. 496 . 10.12. Feldschlösschen Getränke AG -- SAP Solution Manager Tool Leads to Unparalleled Stability in Key 24-7 Operations. 498 11. Integrating Partners in the SAP Global Support Backbone. 503 . 11.1. SAP Solution Manager As Part of the SAP Global Support Backbone. 504 . 11.2. Software Partners. 506 . 11.3. Value-Added Resellers. 513 A. dditional Information. 523 . A.1. Offerings for Knowledge Transfer. 523 . A.2. SAP Solution Manager Roadmap. 527 B. Glossary. 529 C. Bibliography. 537 D. Authors (2nd Edition. 539

229 mm

17.5 cm